Ridelines Refund and exchange policy (Coronavirus edition)

Coronavirus (Covid-19) operational policy from Ridelines.

In view of the recent announcement by The Scottish Government, regarding public gatherings, precautionary measures and “social distancing” to slow the spread of The Coronavirus that leads to the the illness “Covid-19” Below is a statement on how Ridelines will proceed with the information we have.

Ridelines Aquire E-bike fleet for Tweed Valley Guiding work.

Love them or loath them, (we love them) E-bikes are here to stay and for the masses, they are exactly what cycling and mountain biking have been waiting for.

So we’re glad to announce that together with our partners at Cube Bikes, Ridelines now have their own fleet of Bosch equipped electric mountain bikes.

Glentress Trail Map. Download one from Ridelines.

One of our most asked questions is; how can I get a Glentress trail map? Well, we’ve obliged and you can download one from our very own website.

Torridon Mountain Biking. A Tale of Two Routes.

We took a last minute trip to Torridon. The home of some of Scotlands most epic scenery and natural Mountain Bike routes.

British Cycling Mountain Bike Leadership Questions Answered.

We’ve received a lot of enquiries recently about coaching and guiding qualifications and how they are attained. This blog may just help you answer these questions?

Work for Ridelines as a Coach & Mountain Bike Guide in The Tweed Valley

For the last month or so, we’ve been taking applications from anyone who thinks they have what it takes to work as both a Mountain Bike Leader and Instructor for Ridelines. We’ve already started scheduling appointments to see people at the start of August, but we said we’d keep the application process open until the end of July, so if you want to explore a career in our industry, now’s your chance!

A quick CPD trip to Coed Y Brenin…

British Cycling Mountain Bike Leadership Awards. Allan took a trip away from Scotland to visit one of the UK’s premier centres for delivering these awards. Pedal-MTB at Coed Y Brenin in Snowdonia, Wales.

So what do you do when you want to get better? You go to people who can tell how good you really are. You learn from the experience, add or subtract things from your skillset as you see fit, apply your learning, practice it and move forward.

This is the very reason that this year I went to see Al and Ed at Pedal-Mtb down at Coed Y Brenin. As a practicing leader and aspirant British Cycling Tutor, it’s important for me to be the absolute best I can be. These guys are the gold standard in MTB leadership and gave me the opportunity.

Ridelines British Cycling Level 2 Mountain Bike Leader training. Scotland
Ed Roberts. Rider and tutor extraordinaire. Thanks buddy!

If you know anything about the subject, you’ll know that our precious Scottish Land Reform Act doesn’t extend to our friends across the border in England or our colleagues in Wales. This means their maps are different, accessible routes more constricted and the penalty for breaking the existing rules, potentially severe.

It looks like Wales may be getting a welcome second bite at reform after the very disappointing rebuttal of the first draft of reform earlier this year. If this goes through and looks anything like the Scottish Outdoor Access Code (SOAC) then I could see myself spending a lot more time in the area. It really is stunning and completely un-tapped for responsible “wild country” riding.

Ridelines British Cycling Level 2 Mountain Bike Leader training. Scotland
Coed Y Brenin Trail Builders must be very tough cookies indeed!


Coed Y Brenin is the original trail centre. It’s really nothing like anything I’ve ever seen. The work that must have gone into the surfaces of the trails is almost beyond measure to normal user. Lots of perfectly aligned rocks and boulders form much of the super sustainable lines that snake through this place.

Coming from a place where roots and mud rule the roost, its really quite a disconcerting level of grip when its dry and not much worse when its wet to be honest. It did take me a short while to get used to the level of grip and the constant assault on your senses that this surface delivers.

Ridelines British Cycling Level 2 Mountain Bike Leader training. Scotland
Coed Y Brenin skills area. Mental!

The skills and free ride area is also completely nuts. I could spend a whole day just here, messing around on the rocks, jumps and turns that form this herculean act of trail-building. 

But the reason I came was to see Ed and his Level 2 training course. We’ve run dozens of courses and assessments at Ridelines over the years, we reckon around 300 candidates have rolled through the business since we started and that’s no mean feat! 

Now and again, we like to go and see how others run their day. I’m currently training to be a BC tutor and run leadership courses, so I’m also here to learn what I can about the different styles that may be used to deliver training effectively. Al Seaton at Pedal-MTB is one of the most experienced tutors out there, so I was over the moon when he said I could “shadow” one of their courses.

Ridelines British Cycling Level 2 Mountain Bike Leader training. Scotland
A gate… In Wales.

A few days before, Al told me he wouldn’t be taking the course, but his Colleague Ed Roberts would be leading the class for this one. Ed is a dynamite rider and lifelong outdoor enthusiast. He’s been all over the world getting into wild places and is also an EWS and Enduro racing veteran. But does all that make a good tutor?

Well, not always, but in this case, yes it does. It was really refreshing to see a guy like Ed bring his own delivery style to what is technically a structured course. A course that must deliver enough information over 2 days to set candidates up for a solid consolidation period and eventual successful assessment.

Ridelines British Cycling Level 2 Mountain Bike Leader training. Scotland
The Green Green Grass of (someone else’s) home.

The resource pack for L2 leaders is very big and packed full of enough learning for even the most enthusiastic crammer of such information. But joining it all up, picking the most relevant topics to concentrate on, moving through it at a good pace whilst engaging all the candidates effectively are the real tricks of the trade.

I think this can be taught to most people, but you really have to take ownership of the course to get through it as a tutor and make sure the candidates are getting the most for the time they are putting in.

When I say own it, I mean give all of yourself to the group. Your personality, your own successes and failures as a leader, best case scenarios and worst case alongside. Getting people to honestly feedback their concerns, shortcomings and insecurities is a tough job. But as tutors, the best of us really need to be so good at this. Ed was excellent in this area and seemed to sail though even the most difficult of situations.

I had a great time watching Ed, although we were detached for a short while when my valve snapped and emptied around 150mm of tubeless sealant all over my wheel. He carried on with the ride and I caught the group up 15 mins later. It was very messy and very annoying.

The candidates were great too and even down there I managed to find a few people that knew folks close to the people and businesses we work with. The bike trade is a very small world and the MTB world even smaller. 

Ridelines British Cycling Level 2 Mountain Bike Leader training. Scotland
Ed at work in Coed Y Brenin.

We had a female candidate from Llandegna, a yachting-tutor, a serving policeman a couple of aspirant leaders potentially looking toast up shop and a young man that is starting to consolidate a newly formed bike care product line under the branding “Kingud Products”

He actually hooked us up with his full product range to try back to back for the month and report back with our findings. First impressions are that it’s very good, but I guess time will tell. But more on that later. 

Ridelines British Cycling Level 2 Mountain Bike Leader training. Scotland
Matt from KinGud hooked us up with some shiny! More to come on this.

After all this visiting and observing, contributing and watching others, I’m really looking forward to running my own course at the end of the month. D-Day for me is coming fast! But hopefully by this time next year, I’ll be signed off as a British Cycling Leadership tutor. It’s been a long road, now for the really tricky part!

Andy’s Glentress 7. A quite different story.

Following on from Allan’s heartfelt and honest Glentress 7 (GT7) story, it encouraged me to write my own. It’s a very different story despite the fact we rode together for a few laps. For months, I’ve had an issue with nerves being impinged by my neck. It means I lose feeling in my left arm and descending on a bike causes severe pain in my left shoulder. Quite simply, I’ve not been enjoying riding for the last 7 months, which is just wrong for someone who has made riding bikes his life, both at work and play.

I’ve been desperately trying to enjoy it but always ending up very sore and quite frustrated, regularly cutting rides short. As little a 4 weeks ago, I wasn’t even going to ride GT7, but a change in medication, while not a solution, made riding a bike much more comfortable and for the first time in ages, I was able to enjoy the bike again (thanks Doc). Might as well turn up to GT7 and see how I go then.

Ridelines at Glentress 7 2019
At this point I didn’t even know I was on a mission.

My strategy this year was to have fun, enjoy just being on the bike, and quit when my shoulder got too sore then soak up the vibe of the day. I genuinely had no expectations at all but remembered sound advice from a fellow solo rider “Make sure you can talk. If you can’t, you’re going too hard”. Right then. Pace yourself and chat to folk.

I can do that. Here we go. Once the race started, the reasons I love this event came flooding back to me. It’s on my doorstep, always a good thing, and it attracts such a wide range of riders. Most people riding either have a personal goal or are just there to have fun. While I had no expectations, I’ve learned to pace myself early, as it’s easy to get caught up in the excitement of the race start. It’s only lap one and there’s still 7 hours to go.

First lap over and back in the arena, the atmosphere is wonderful. Lots of shouts of encouragement, so many in fact that I can’t acknowledge them all. I love the encouragement and everyone should know that it genuinely helps. My spirits were high by this point and, with a quick change of bottle, I was back out again and ready to settle into my pace. I know what to expect from GT7 as I’ve done it solo 4 times now but this year was quite different.

For me, and many others, it’s a truly personal challenge, not a race, and the impact the event would have on my injury was unknown. As the day got longer, I was feeling good on the climbs but I started to get nerve pain in my shoulder and arm on the descents. The descent on lap 5 hurt quite a lot but I knew I’d get respite on the climbs which helped me keep going. I must be the only rider now loving the climbs and dreading the descents.

Ridelines at Glentress 7 2019
After a 4-5 laps you just have to settle in!

This was a new psychological challenge for me. I’m a stubborn old git when I get the bit between my teeth and I was determined to keep going if I could. I enjoy the endurance, the determination, the feeling that I can ride through the pain and discomfort. I can’t quite explain why I enjoy this Calvinist streak but I’ve heard it best described as “type 2 fun”. It’s fun Jim, but not as you know it. I look around me and can see I’m not alone with this mindset. That too, helps inspire me.

By the end of lap 7, that last descent really hurt. I didn’t want to do it again. I stopped at my pit and subliminally changed my bottle over. I looked at my watch and saw that there was still well over a hour to go. I thought, I’ve done better than I thought I would, but there’s still well over a hour to go. Why stop now? The next 40 minutes or so are just climbing, and that doesn’t hurt so much. Why stop now? What else will you do for the next hour? So, out I went again, legs feeling good, arm and shoulder easing.

Ridelines at Glentress 7 2019
Standard bomb-hole picture. The pain in my shoulder seeming like a distant memory.

If I stay on the bike, I’ll do 8 laps. Woohoo! I loved that 8th lap. I genuinely didn’t believe I’d be capable of it but simply doing it really lifted my spirits. I won’t lie. The descent came round all too quickly and I had to nurse the bike down to the bottom. Coming through the finish line, I felt quite emotional. I beat my previous best by 4 minutes. I was hurting, laughing, confused and a little overwhelmed.

Remember, 4 weeks ago, I wasn’t going to do this event. Even as I write, I can’t quite understand how this all happened. What I do know is that I’m already looking forward to doing it all again next year. On a final note. On lap 6, riding through the Dougie Bank, I heard the familiar voice of my son. I looked down and saw my wife and son on the road below riding along, smiling and cheering.

I do this event for me, quite selfishly, for my own reasons, yet here were my family making time to share a moment with me. It’s a moment that will always be a vivid and happy memory for me. Thank you Velda and Finlay.

My Glentress 7. What happened there then?

I’ll keep this short as it may seem a bit self indulgent, but perhaps someone can relate to it?

I stood on the start line at the 2019 Glentress 7 as confident and as fit as I’ve felt for years. I had a new, carbon hardtail and a positive attitude. I felt great and full of confidence. So much so that I was hoping to get a personal target of 7 laps around the savage Glentress forest route. Andy was standing next to me. Presumably in the same state of mind and raring to go. He was also hoping to match his best performance of 7 laps.

By 5pm, I was in the bath at home after having time to wash my bike, have a snack and put my gear in the wash. Around this time, Andy was celebrating the completion of 8 laps. Putting both my target and his PB to the sword. Utterly amazing!!

I won’t speak for any secrets Andy may have unlocked to manage this amazing result, but I’m sure he’ll not mind me publishing the text message he sent me at 17:51pm —“I did 8 laps and I’m in bits”— fair play I’d say and no-one would blame him if he was crying whilst he typed it!?

Allan From Ridelines Descending at Glentress 7 2019
It was all going very well at this point. Absolutely flying and loving it! (Lewis Gregory Photo)

So I’ve identified a few things that went wrong for me on the day. Can you relate?

1: I’m now absolutely sure I’m not a “lap” racer.
I kinda convince myself I could be now and again, which is why I entered GT7. My build up is always confident and I know how to do all the right things. I can ride, I have the fitness and I can make a plan. When it comes to it though, I’m just too easily distracted on the day. I get bored, I want to talk to folk and stop all the time. I just want to take it easy and have fun. I can ride 100km end to end with no problem, and I have. Put me in a situation where I have to ride in circles and it’s all out the window. I already knew this, but I gave it a go!

2: I rode a new bike.
So recently I treated myself to a training / XC bike. A shiny new Cube Reaction C:62 SLT. It only weighs just over 9 kilos and its fast. REALLY fast. No problem, right? Wrong! My other MTB’s are a Cube Stereo C:68 150 TM and a Long Pipedream Moxie. Two bikes that are so far away from the Reaction that they can barely be classified together as actual bikes!

I’d ridden it for one day for a very short coaching session and it felt great. However, meandering around Glentress for 2-3 hours doesn’t quite prepare you for the uncomfortable scenario of sitting on it for 7-8 hours. More on this in my conclusion.

3: I was prepared / but kinda not prepared.
Up to race day, I’d worked 12 days out of the previous 14. Out riding and in the forest doing everything from private tuition to educational stuff. It’s hard work and you can’t really be distracted from what you’re doing. I didn’t really take nutrition and hydration seriously and though my legs and lungs both felt good. I know that I could have given them a little bit more in the longevity stakes by paying a bit more attention during the week. Quick lunches and stiff coffees are not the answer to any questions asked of yourself over such a short, intense experience as GT7.

4: I knew I was carrying “injuries”
I’ve had a sore wrist for a wee while and some issues with my right shoulder. Nothing really serious, but it’s an asymmetric issue that sometimes has me having to correct my position on the bike over long periods. Again, it doesn’t bother me day to day but on longer rides it can get quite sore. I’d intended to get a deep massage the week before to ease it off but couldn’t find the time. See above for “preperation” Another opportunity for a simple gain lost! All of these things are now coming together to conspire against me!

Ridelines: Allan at Glentress 7
It was Glentress 5 for me in 2019!

Conclusion.
When I was riding early in the race, I felt amazing. On all sections the bike felt great and I felt great. I was actually really surprised how good the bike felt underneath me and for a 100mm, super stiff hardtail it descended very well. I also think that it may have been my undoing? Having never ridden it before, the tight geometry, longer stem-punishing, stiffness and shorter fork travel conspired to bring out the worst in my shoulder issue, but chiefly my right wrist.

By the end of the 4th lap, I was really struggling to hold onto the front brake on the last descent. The braking bumps on this section were not utterly blown out and a feature in their own right. I couldn’t effectively stand up and control the bike properly either. It was all going just a bit wrong!

I had a long rest and decided to go back out for number 5 in the hope it would pass. A completely daft notion I know, but I was determined to enjoy myself! I didn’t… It seemed to take ages. I got back in and felt absolutely wrung out! Aching all over and with a mindset of self preservation rather than determination!

At this point I was simply out of the game! I had plenty of time to at least reach my goal and be a lot happier with my performance. Perhaps I could have squeezed another one in, but I’d kind of made the decision to quit already. I was just having a bad day! It was at that time that I decided that I wasn’t going to tackle this race in the Solo category again. As I said, I’m simply not the racing type. Perhaps it’s just not for me?

Still, never say never right? – Allan

Congratulations to Andy for his achievement and thanks to everyone for cheering us both as individuals and the company! It was amazing to hear how many people identified us on the day. Thanks also to Tweedlove and all the amazing volunteers for their hard work in making all this stuff happen!